Shipping & returns

Thank you for shopping with us! Below is our return policy 

  • We accept returns for refund within 10 calendar days from the date you received your order.
  • All sale items are FINAL SALE. No returns will be excepted for sale items 
  • Damages must be reported within 3 days of receiving merchandise or can not be returned. Please send an email to ferneboutique@gmail.com with your order number, item number and the reason for the damage.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
  • Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  Clothing patterns may also vary.  These situations do not qualify as defects